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Privacy Policy

Privacy Policy

Last updated October 11, 2024

This privacy notice for Hona AI Inc., doing business as Verse Therapy (“Verse Therapy,” "Company," "we," "us," or "our"), describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://www.versetherapy.com, or any website of ours that links to this privacy notice.
  • Engage with us in other ways, including through sales, marketing, or events.
  • Use our speech therapy services, including booking consultations and providing intake information.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, or if you'd like to submit inquiries, complaints, or disputes about any privacy issues, please contact us at info@versetherapy.com.

Summary of Key Points

  • What personal information do we process?
    We collect personal information, including health information, as part of providing speech therapy services. Learn more in Section 1.
  • Do we process any sensitive personal information?
    Yes, we process sensitive information such as health data, which is stored in a HIPAA-compliant system. Learn more in Section 1.
  • How do we process your information?
    We process your information to provide, improve, and administer our Services, ensure HIPAA compliance, communicate with you, and comply with legal obligations. Learn more in Section 2.
  • How do we ensure HIPAA compliance?
    We maintain strict safeguards to protect personal health information (PHI), including secure storage of intake forms, consultation notes, and appointment details. Learn more in Section 7.
  • What are your privacy rights?
    You have rights under HIPAA and other applicable privacy laws regarding access to your personal health information. Learn more in Section 9.

1. What Information Do We Collect?

  • Personal Information Provided by You:
    When you book an initial consultation, we collect intake information through secure forms. This includes names, contact information, health details relevant to speech therapy, and other personal identifiers. We send out additional intake forms as needed and document notes during your visits.
  • Health Information:
    Health information such as your medical history, current health status, and therapy progress is collected and securely stored in a HIPAA-compliant system.
  • Automatically Collected Information:
    We may collect device and usage information, including IP addresses, browser characteristics, and usage data when you interact with our website or Services.

2. How Do We Process Your Information?

We process your information in order to:

  • Facilitate account creation and authentication
  • Deliver speech therapy services, including intake and consultation
  • Communicate with you about appointments and therapy plans, including via SMS for appointment reminders and scheduling
  • Ensure HIPAA-compliant storage and management of health information
  • Improve our services based on usage trends
  • Comply with legal obligations and safeguard PHI

3. When and With Whom Do We Share Your Information?

We may share your information in the following cases:

  • Business Transfers: If we merge or sell assets, your information may be transferred as part of the transaction.
  • Affiliates and Business Partners: We may share information with business partners, such as healthcare providers and insurance companies, to deliver speech therapy services.

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar technologies to collect information and enhance your experience on our website. You can manage your cookie preferences through your browser settings.

5. How Do We Handle Your Third-Party Logins?

If you log in to our Services using third-party accounts (e.g., Google), we will receive information such as your name and email address to provide our Services. Healthcare providers may log in through their electronic health record (EHR) system, granting Verse Therapy access to patient files stored in these systems to deliver care.

6. How Long Do We Keep Your Information?

We retain your personal and health information only as long as necessary to fulfill the purposes outlined in this privacy notice, in accordance with HIPAA guidelines.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational safeguards to protect personal health information (PHI), in compliance with HIPAA. These include secure storage of intake forms, consultation notes, and appointment data, as well as encrypted communication for appointment reminders (including via SMS). However, no system can be 100% secure, so we cannot guarantee that unauthorized third parties will never be able to access or misuse your information.

8. Do We Collect Information From Minors?

We may process data from children under 18 as part of our speech therapy services, but only with the consent of a parent or guardian.

9. What Are Your Privacy Rights?

Under HIPAA and other applicable laws, you have the right to:

  • Access your personal health information
  • Request amendments to your health records
  • Request restrictions on certain uses or disclosures of your information
  • Obtain a copy of your health information in a secure manner

You can exercise these rights by contacting us at info@versetherapy.com or visiting our website.

10. Controls for Do-Not-Track Features

We do not respond to Do-Not-Track signals from web browsers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Do California and Virginia Residents Have Specific Privacy Rights?

Yes, residents of California and Virginia have specific rights regarding access to and control over their personal information under the California Consumer Privacy Act (CCPA) and the Virginia Consumer Data Protection Act (CDPA).

12. Do We Make Updates to This Notice?

We may update this privacy notice as necessary to comply with HIPAA, relevant laws, or changes in our practices. Updates will be reflected in the “Last updated” date.

13. How Can You Contact Us About This Notice?

If you have any questions or comments about this notice, you may contact our Data Protection Officer (DPO), Adam Steinle, by email at adam@versetherapy.com or by post at:

Verse Therapy Inc.
447 Sutter Street, Suite 405 PMB 449
San Francisco, CA 94108
United States
Phone: (847) 751-0045

14. How Can You Review, Update, or Delete the Data We Collect From You?

To review, update, or delete your personal or health information, please contact us at info@versetherapy.com.